Clinic Closure March 25th 2024
Clinic Closure March 25th 2024
Upon your first visit, all patients are required to read and sign the Clinic Consent Form authorizing KokoroCare to engage in treatment with you.
Online forms are convenient and easy to store, but we also require this one form to be signed, in-person, by all.
Please let your practitioner know if you have any questions, concerns, or active medical conditions prior to treatment.
Please arrive no more than 10 minutes before your scheduled appointment time.
Ideally, we greet you at the door. If locked, please make yourself visible we will be with you as soon as we are ready.
Please make use of our hand sanitizer or wash your hands upon arrival. Hand washing with warm water and soap for 20 seconds is an excellent way to reduce transmission of plenty of contagious diseases.
At this time, all patients can expect to wear a mask during treatment. Your practitioner will wear a mask when working with you. If you do not have a mask, we can provide.
Practitioners reserve the right to request patients to wear a mask throughout their time in the clinic.
Our 3 community chairs are spaced out to provide as much room per patient as possible.
We clean all surfaces after each treatment. We change all linens between treatments, as well as disinfection of surfaces such as tables, chairs, bathroom, door handles. We allocate time between patients for each station to be cleaned.
"If you don't know what to do next, wash your hands!" ~adam
Dress warmly if you tend to get cold. We allow patients to bring a clean blanket, use headphones with quiet music, or eye pillows to zone out. Our treatment chairs and beds are supplied with heat mats, if needed.
Our prefered methods of payment are E-transfers, cash, or cheque. We can process credit cards but a fee proportionate to the amounts being charged will be added to the total, $3-$5 for most transactions. We do not bill private insurance companies, except ICBC. for our patients. We will gladly provide email receipts upon receiving payment. We also continue to manage MSP Premium Assistance for our patients.
Life happens. Cancellations are permitted 24 hours before your scheduled appointment time and can be completed online. After that time we reserve the right to charge for not showing up to your appointment.
Please email us if you won't be able to make your appointment. If you are sick or have been in contact with someone who is contagious, please cancel for everyone's health and safety. Appointments are subject to cancellation if weather conditions are unsafe for practitioner and patient travel.
Please wear comfortable and loose fitting clothing for your treatment, especially for Community Acupuncture.
"Shorts & T-Shirt" apparel will give us access to all the points we need. Be mindful of getting cold during the treatment. Comfortable linens can be provided for draping during treatments. You can use the bathroom before and/or after your treatment if needed. Acupuncture can be uncomfortable if you are hungry or thirsty. Please, at least eat a little something. We encourage drinking adequate water before and after your treatment.
Rest. Hydrate. Nourish yourself. If you must return back to work, let your practitioner know. We expect most patients will go home and be quiet, calm, and integrate the work they just received. Avoid extremes in weather and surroundings for 30 minutes to 1 hour after treatment.
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